Booking Online

The easiest way to book your appointment with us is via our online booking system - https://bonbellestudio.booksy.com/  This software allows you to search services, preferred Artist(s) and availability. – The service is available 24/7 so you have easy access to our diary around the clock.

Phone

You can also make your appointment by calling the salon on 01274 945700.  Please be aware that if we are serving a guest or the salon is closed we may not be able to take your call.

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Social Media

Messages through our Instagram @Bonandbelle will be responded to in salon working hours. Please note a lot of our treatments require a patch test at least 48 hours before the service can go ahead so we usually recommend booking for a consultation beforehand.

Confirmation

After you have made an appointment through booksy you will receive a confirmation email for your appointment and you will then receive a text reminder the 24 hours before

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Cancellations

If you are unable to attend your appointment, we require 48 hours notice to avoid being changed. Any less than 48 hours notice will encure a 50% charge. This is for cancellations and rescheduled appointments. If you fail to turn up to your appointment on the day full payment will need to be paid before any further appointments can be made.

Hair Colouring

We always strive for the best for our clients with every colour appointment. if you are not happy with the results you have received, please contact us within 2 weeks of your appointment and will we get you back in salon free of charge to correct any issues. Please note if any colour has been applied at home or by another salon we are not liable. No refunds will be offered.

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Hair Extensions

This is a bespoke service we offer here at Bon and Belle. All clients require a consultation before any appointment is booked as this is a price on consultation service. All hair is ordered once a 50% deposit has been made. If you then decide to cancel this appointment you will not receive a refund on the hair that has been purchased.

We will always go through aftercare before any service takes place. We always recommend using sulphate and paraben free products to keep your extensions In the best possible condition. We will not be responsible for any of the above and no refunds will be given if the hair is faulty as we are not covered by our supplier.

Colouring of your hair extensions is at your own risk. No responsibility is accepted for deterioration of your extensions, hair or bonds if you colour them. We do have a specialist in our salon if you wish to have them coloured, but all colouring is done so at your own risk.

If you have your extensions cut, topped up, removed or refitted by anyone other than our salon, no responsibility will be accepted for problems arising.

Very rarely, despite a completely faultless application, should you experience an allergic reaction to the extensions, your head becomes very sensitive/painful or you feel you are simply not coping with your extensions, you will be required to come into the salon urgently so we can check and advise what to do next. If this is removal, extensions will be removed free of charge. These types of reaction happen extremely quickly, not a few months after problem-free extension wear.

We can not be held responsible for any damage of your extensions while you’re on holiday. We advise to remove hair extensions before so. We advise this as the hair can dry out and sometimes change colour due to chemicals (chlorine, sea water, suncream) in some cases, blonde hair extensions can occur a chemical reaction resulting in your hair extensions turning an orange/pink colour. This can sometimes completely stain the hair extensions and cannot be removed so please understand the risks before deciding to purchase a new set before going on holiday.

Should any problems arise after your fitting you must come into the salon within 2 weeks to allow me to have a look in person and rectify any issues. It is extremely important that all client are satisfied and happy so we will do our upmost to resolve any problems. No refunds will be given in any circumstance as we will always resolve any issues.

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Appointment Times

Please arrive on time to your appointments, if you are running late please try and contact us so we can see if we can still accommodate your appointment. If you are more than 15 minutes late we will either have to rearrange your appointment or cut down your appointment the best we can. Please note if we can’t accommodate your appointment the cancellation fee will be applied.

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Skin Testing

Many of our services require a skin test before we can go ahead with the treatment, these services that require skin testing are stated on our booksy booking app.

• 48 hours before treatment.

• This can be easily booked through our booksy booking app.

• Valid for 6 months unless you have had a change in medical history.

• Allergy tests from other salons are not valid.

• This is your responsibly to arrange this.

If you do not have a skin test, your appointment will be cancelled.  We will call you to reschedule if we see you have not had one.

 

Medical Issues

If you have any medical issues we need to be aware of, please mention these upon booking. If you are taking medication, or have had a change in medication, please make us aware before your appointment.

Disabled facilities – Unfortunately the layout of the salon and it’s entry point doesn’t allow for wheelchair access.

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Right to refuse

We have the right to refuse any guest we feel is unfit for a service, this includes:

Any guest who appears to be under the influence of drugs or alcohol

Certain services come with what is known as contra-indications.  These are conditions that can interfere with your desired result. Any medical conditions that displayed or made aware to us as a contra-indication will be explained to you as to why the service may not be carried out.  An alternative service may be offered to you instead – your safety is our priority and we would never put you at risk (even if that means turning down your money).

A colour service to a guest who is not over 16, or who we believe may not be over 16 and does not have proof of age.

 

Zero Tolerance

Any guest who displays behaviour that makes any team member feel uncomfortable, unsafe or affects their general mental health will be asked to leave. Swearing and shouting is not acceptable behaviour.  Our protocol is to politely request you do not do this in the first instance. In the second instance we request you leave. We reserve the right to not continue with ANY service, so you may have to leave with the service unfinished. Please do not put us in this position.

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Complaints

We strive to give the very best services to our guests.  If you do not feel this was achieved, or even if you’re just not sure you opted for the best look, please contact us or your staff member within 1 week of your appointment.  We can help you directly if there is a problem and will do our very best to get you smiling again.  We would appreciate you give us that chance prior to leaving a poor review or resorting to social media.

All of our staff are self employed so it would be best to contact them directly if there is a problem with a previous treatment you have had. Any other issues regarding the salon please contact Beth at contact@bonandbelle.co.uk.